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Your request concerns :

Why the piece I received is marked in compatible models but it is not possible to assemble it? Is the chosen product compatible with my model 2 wheels?

Some pieces are known as "universal", for example speedometers: such pieces can be mounted on all types of motorcycles or scooters but this require some adjustments.
This is also possible for an original or aftermarket part because several assembly possibilities can exist for the same models. (The manufacturer can modify the parts when assembling his models, even within the same year of production).
So for these reasons we advise you very strongly to first disassemble the piece before ordering it to check the compatibility thanks to the detailed pictures and dimensions specified on the site.
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Our pictures and descriptions are contractual, if your piece corresponds to the pictures on the site and has the specified dimensions, then you can be sure to receive the right product.
That's why we always advise to disassemble and check before ordering.
If however you make a mistake you can of course return the order under 14 days.
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I am looking for a product that I can not find on the site, how to do?

If you do not find the product you need, you can contact us by e-mail. Your mail should contain one or more detailed pictures of the part you are looking for and also the brand, model and year of your vehicle.
We will answer you under 24h and if we have a compatible part we will send you the corresponding link.
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What is the difference between the number plates on the site? How to choose the license plate model?

Registrations with only one letter at the end (example: AB-123-C) do not have a department unlike those ending by two letters (example: AB-123-AB).
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Your registration ends up par 1 letter: you need the available reference on this page. Your registration ends up par 2 letters: you need the reference available on this page.
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What if the product is marked "not available"? What is the refill time for a product that is no longer in stock? How to know if the product found on the site is really in stock?

You can enter your e-mail address in the space provided on the product sheet, you will receive an alert by e-mail as soon as the product is available again.
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90% of the products will be available again within few days to a maximum of one month. Some products that are out of stock also for the manufacturer may take longer to restock.
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If it says "In stock" the product is really in our warehouse and will be delivered to you quickly. It is technically impossible to order an unavailable part according to our service quality agreements.
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Where to find tutorials How to know if the black pieces are dull or shiny?

You will find on this page all the written tutorials and videos.
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This is usually specified in the product description. If this is not the case you can contact us by e-mail to verify it.
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I did not receive the ordered piece, what should I do? I received a defective or damaged part , what to do? Why, if I have made an express order, I still have not been delivered? My order tracking indicates that it was delivered but I haven't receive it

To study your request as soon as possible we invite you to send usar e-mail one or more photos of the product (s) specifying imperatively:
- your order number
- the exact reason for your request
- the reference or references of the products received
An answer will be brought to you par e-mail under 24h.
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To study your request as soon as possible we invite you to send usar e-mail one or more photos of the product (s) specifying imperatively:
- your order number
- the exact reason for your request
- the reference or references of the products concerned
An answer will be brought to you par e-mail under 24h.
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Express deliveries are received between 8h and 18h. If you ordered after 15h30, you have to add a day of delay because the order could not be shipped the same day.
There is no delivery or express shipping on weekends and holidays, so it is normal for example that an order made on Thursday at 19h will ship on Friday and will be delivered on Monday.
Find on this page all the information concerning delivery options.
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We invite you to contact us by e-mail specifying your request. French postal service response time is between 3 and 15 days.
We guarantee you a fast response in order to achieve the delivery.
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Which delivery method to choose? In which countries do you ship and how much are shipping costs? Is it possible to pick up my order on site?

We propose 2 delivery methods :
- Par Home Mail (delivery 2-3 days)
- by Chronopost (1 day delivery) Find on this page all the information concerning delivery options
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We deliver worldwide. Find here all information about international deliveries. It should be mention that aerosols and batteries can not be sent to overseas territories or outside Europe.
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This is not possible, we have no shop so all orders are sent by postal services.
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What are the shipping costs?

The shipping costs are calculated according to the weight and the carrier. Simply add the basket or products to know the shipping costs.
Find all the information about the shipping costs on this page.
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What is the delivery delay ? How to follow an order?

French postal services standard delivery is 2-3 working days. Chronopost express delivers the next day if ordered before 15h30. (Exception for weekends and holidays).
Find in this page all information regarding delivery times.
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Find all the information related to your order on the page order history (You must be logged in with your e-mail and password).
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How to make a return ? I have changed or broken a piece, can I return it? I have to make an order return, is it possible to receive my credit before?

Just send us the 14 days or the relevant parts with the delivery note (delivered with your package) on which you write the reason for return. Here is our address:
50 Factory - Ets Marolleau
Returns Service
28 rue Jean Giraud
79140 Cerizay

The piece and its packaging must be clean and returned in perfect condition.
We will send you a code to have corresponding to the price of the piece par e-mail upon receipt. The return costs are the responsibility of the customer.
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Parts that have been modified, broken or show signs of assembly can not be returned. In this case of return, no credit or refund will be made.
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You must first return your order. After receiving and checking the returned part(s), you will receive your credit code by e-mail.
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Are return costs paid? I want to return an item but I have postage to pay, is this normal?

Customers are responsible for return costs in all cases.
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Yes, it is the customer who makes returns under his responsibility and at his expense.
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What is the deadline for returning an order?

According to the law, returns should be made within 14 days after purchase.

If the product is no longer in its original packaging, can I return it? In which package should I return a product?

You can return the product even if you no longer have the original packaging provided that the product is in perfect condition.
When returning a product, it is necessary to pack it accordingly so that it does not suffer any damage during transport.
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You can return the product in the same box received or in other well protected packaging.
The return is under your responsibility and it is necessary to protect the product(s).
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To which address can I return an order?

50 Factory Ets Marolleau
Returns Service
28 rue Jean Giraud
79140 Cerizay
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How to order?

Do you want to place an order on 50factory.com but you can't? Click this page to follow one by one the different steps to place your order.
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How to cancel an order ?

If your order is in "Payment Accepted" status, it is necessary to contact us at +05 (40)13 02 24 XNUMX XNUMX. If this is still possible the order will be cancelled and you will receive a credit code by e-mail.
If your order is in "Preparation in progress" or "Shipped" status it is not possible to cancel it. However, you can return your order (at your expense) to get a credit.
It is not possible to cancel an order on the site or by e-mail.
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I have not received an email to validate my payment or to indicate that my order was sent? Will my order be shipped faster if I order by phone ?

The e-mail has probably arrived in your spam. If it is not the case it is possible that you entered a wrong e-mail address (typing error when entering).
Then just contact us by e-mail so we can change it. It is also possible that the payment has not been validated and the order has not been finalized yet.
You can always track the status of your order on the site in "My Account", on this page.
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No, the delivery time will be the same. Phone orders could take longer, an internet order will only take a couple of minutes.
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My order shows payment refused, what to do? What are the different payment methods on the site? I am not in mainland France, do I have to pay VAT? Is it possible to pay in several payments? What is the processing time if I order par transfer? My order is in status "Paypal Pending payment", what to do?

This may be caused by a number error (typo), in which case you may try to place your order again.
If this still does not work it can also be caused by a security reached amount limit for internet purchases set up by your bank, in this case it will be required to contact your bank to allow you to place the order.
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We offer 3 different payment methods: credit card, Paypal and bank transfer.
Note that if you are a professional you can also choose LCR payment (automatic debit).
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As an individual you must always pay VAT (except for DOM and TOM), even abroad. As a professional you do not pay VAT. For this you must have a professional account and provide the required justifying documents (click here to access the professional account application form).
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You can pay your orders in 3 easy payments , only for orders higher than 300€ only, and after acceptance by Cofidis. A charge fee of 1.5% is applied, everything is indicated during the order.
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Processing an order paid by bank transfer is longer than orders with immediate payment (credit cards or Paypal). Bank transfer paid orders are manually checked every day so it is normal to have a delay of two to three days after making the transfer to validate your order. This delay will also affect the delivery time (the order being dispatched after payment validation). No need to send us a copy of your transfer, simply put your name and order number in your transfer details so that we can match it to your order.
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Your order has this status because you don't have enough funds on your Paypal account. Paypal must then withdraw the amount from the bank account associated with your credit card, which may take several weeks, this period is not our responsibility. We are not informed by Paypal in this case so you must inform us about the order successful payment to proceed to our required verifications and to ensure proper and on time treatment for your order. Cancelling a pending payment must be done through Paypal application, we do not have the possibility to do it for you. For these reasons we strongly advise you to check that you have sufficient funds on your Paypal account before any transaction.
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Once the order is validated and settled it is not possible to add articles. You can retake a new order if necessary.Return to previous menu ⤴

I would like a quote for several pieces, how to proceed?

We do not make quotes. However if you wish you can send us the list of parts you are looking for with the year and model of your 2 wheels.
If we have the product available, we will send you the corresponding link, so you can click on it to see and decide to order or not the desired parts.
If some parts are not available we will also indicate it to you by e-mail.
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How can I register on the website ? How to register as a professional? I lost my login, what to do?

You must click on the "Sign In" tab at the top right of this site and "create your account".
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From the pro account tab at the middle top of the site main page or directly from this page.
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To recover your ID go to this page. If it still does not work, contact us.
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How to add an article to a placed order ?

Once the order is validated and settled it is not possible to add any articles. You should make an additional order if necessary.
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How to use a discount code / coupon code? The discount code / promo code does not work, what to do? My birthday code was not deducted automatically, why? How much does the code worth?

You must copy / paste * this code and put it in the "Promo code" box on the left in the cart BEFORE confirming your order. Do not forget to click on "ok" to validate it. * To make a copy / paste use the right click of your mouse.
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This is certainly a typo.
You must copy / paste * this code and put it in the "Promo code" box on the left in the cart BEFORE confirming your order.
Do not forget to click on "ok" to validate it.
The discount codes are valid for one year, if the limit date is exceeded then you should contact us by e-mail in order to renew it. * To make a copy / paste use the right click of your mouse.
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The birthday code is in the customer account, you must copy / paste * this code when using it.
The email address on which you received the promo code must match the account used to place your order on the site.
Exceptionally, the birthday code in some cases, may not be combined with another coupon code. * To make a copy / paste use the right click of your mouse.
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The credit code amount corresponds to the price of the returned parts, it does not take into account shipping costs which are no considered in any case.
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Where to find discount codes? Where can I find my promo code?

The only valid promo codes you'll find will be available at our Facebook page, sent by e-mail if you received a promotional offer or a credit for returned goods or even through a banner in our site homepage.
All the other promo codes generated by discount codes specialized sites without our agreement are not valid. These sites do this only for their own advertising purposes and we strongly discourage their use.
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Your promo code is in your customer account, on this page.
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How do loyalty points work? What is a credit note?

You earn points for each order. These points can be turned into coupons for your next orders with your 50Factory account .
You will find on this page all the information related to the operation of the loyalty points.
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A credit is a coupon (or promo code) with a credit amount that will be deducted from an upcoming order. It is sent to you when returning an order.
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You have a problem with starting or operating your 50cc motorcycle? Visit our page troubleshooting to fix the problem.
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To study your warranty request as soon as possible we invite you to send us by e-mail one or more pictures of the product (s) specifying imperatively:
- your order number
- the exact reason for your request
- the model and the year of your vehicle
An answer will be brought to you by e-mail under 24h.
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All new parts are guaranteed 1 year and used parts 3 months. Consumable parts such as tires or brake pads do not have a warranty.
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All our new engines have a one year warranty and used or reconditioned engines are guaranteed for 3 months.
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You can find all questions about your personal data on this page.
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You will find a link at the bottom of the newsletter that allow you to unsubscribe.
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Just send a stamped envelope with your name and address to:
50 Factory
Request for stickers
Ets Marolleau
XNUMX rue Jean Giraud
XNUMX Cerizay
FRANCE

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We do not buy new or used parts from individuals.
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For all sponsorship requests contact us by e-mail or via Facebook specifying "Sponsorship Request".
You must already have a Youtube channel
or a Facebook page with several thousand subscribers to claim for a sponsorship from 50factory.
Each request will be analyzed and a response will be provided in all cases.
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Contact us preferably par e-mail (form below) or info @ 50factory. Com.
We are also reachable from Monday to Friday from 9h30 to 12h and from 13h30 to 17h (GMT + 1 timezone) via facebook
By phone: +33 (0)5 40 13 02 24 and we also have an online chat.
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We answer every single call, however it is possible, especially on Mondays, that there are longer waiting times because we receive many calls and our seller consultants are very busy.
That's why we strongly recommend using email or the online chat which will bring you a faster and more precise answer.
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Your message / Contact us by email

Answer guaranteed under 2h from Monday to Friday (9h30-12h & 13h30-17h) GMT+1 Timezone

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HERE 100% OF THE PARTS INDICATED IN STOCK ARE REALLY IN OUR DEPOT!