Frequently Asked Questions FAQ

We already support a large number of projects. However each request will be analyzed by our team. You can apply if:

- You own a very active Facebook page (or blog) followed by a big number of people.

- You have an innovative and ambitious project (for example: a project in the context of an engineering course).

Contact us via our facebook page  50factory.com.

For every order made on our site, a sticker is included in the package!

Stickers of brands other than 50factory.com cannot be offered as gifts but are available for sale.

For product compatibility, please refer to the “compatible models” tab (next to the product description on a product sheet).

You can also find a lot of information about your two-wheelers thanks to data sheets created by our team.

Please verify the parts from your motorcycle with the available pictures on the site (these are real pictures from our products).

Example: It is better to disassemble the brake pads on your two wheels before ordering new ones.

If doubt persists as to the compatibility of one of our products on your gearbox or your scooter, you can contact us par telephone number 3.

In this case, we strongly advise you to contact our After Sales Service by phone to +33 (0)5 40 13 02 24 or by e-mail to [email protected].

Each dispute is managed in case by case. We pay close attention to the problems you may encounter with our products and we do our best to solve them as quick as possible.

To make a return you just send us the relevant parts and the delivery note on which you write the reason for the return. PLEASE note that the package will be refused if we have to pay any customs fees. The address for the return of parts is the following:

50 FACTORY

28 rue Jean Giraud

Retour commande

79140 CERIZAY

We will send you a credit note code by e-mail upon receipt of your package. The part and its packaging must be returned in perfect conditions under 14 days after the order.

We regularly produce videos and written tutorials that will help you to install your parts on your two wheels. They are available here (bottom of page), as well as on our Youtube page .

It is possible that the tutorial for the installation of your part is not yet available, in this case we invite you to contact us by e-mail to [email protected] or by phone +33 (0)5 40 13 02 24

Do not hesitate to suggest your ideas for tutorials, we will be happy to make them come true!

To consult our list of partner garages or to become a partner as a professional click here.

Stock availability for a part is shown on the product sheet under the price: “In stock” or “Out of stock”.

Our stock database is automatically updated with each order. So the information is always up to date. Parts shown as “In stock” are really in our depots.

If a product is no longer in stock you can click on “Inform me when the product is available” to be informed of availability as quickly as possible.

We always aim to have as many items as possible in stock!

It is possible that your payment is refused by our website. The problem usually comes from a refusal from your bank. You can either contact your bank to get more information (about your internet payment limit for example) or consider another payment method: another card, bank transfer or Paypal.

If the 50factory.com site appears correctly on your browser, we recommend you to "clear your cache and cookies" (press CTRL + F5 for windows at the same time or use the system settings for iOs). However, if the site is not displayed or indicates an error, we will do our best to solve the problem as quick as possible. In case of problems, do not hesitate to contact us by e-mail to [email protected] or by phone +33 (0)5 40 13 02 24

If you have forgotten your password, please click "request new password".Passwords should be changed regularly on the web!

If you're having trouble finding a product for your boxed 50cm 3 or your scooter, start par search for it in our "search bar". If no results are displayed, you will have the opportunity to send us a request using the form "Help me find my pieces". We will respond as soon as possible.

Be aware that every order placed on 50factory.com gives you loyalty points. When you place an order, 2% of the purchase amount is converted into loyalty points, which you can use on your next order on the site! You can find more information by visiting the page promo code and loyalty points.

You will find all information about prices and delivery times on this page.

We remind you that Sundays and public holidays do not count as delivery days!

Delivery costs are offered from 199€ of purchase. We pay the postage and it represents a very important cost, we cannot offer it for an order of lesser amount.

You will receive your parts quickly par the carrier Chronomail.

As a professional motorcycle mechanic and / or scooter you can benefit from very interesting prices. To register you just have to go to this page.

To qualify for a professional account you must be registered with the chamber of commerce (registration number required). You must also be specialized in motorcycle saling and/or repairing.

If all these criteria are met, go here to register.